Case Studies — Real Analysis, Identity Concealed

Studies built from real reviews of real hotels in the Saudi market. The numbers come straight from our analysis — but the client's identity, location, and every identifying detail are fully redacted.

🔒 Our privacy commitment: We never disclose the hotel's name, district, category, room rate, or any direct review quote that could permit identification. Each case publishes only the aggregated metrics required to illustrate the methodology.

Case Study 01 — Mid-Tier Hotel in the Saudi Market

Analysis of 148 reviews from Google Maps and Booking.com across a 24-month window. We uncovered a critical reputation gap invisible in the headline average (3.55/5) and a 98% gap in management response handling.

📊 148 reviews 📅 24-month window 🇸🇦 Mid-tier hotel ⏱ 7 min read

Case Study 02 — Economy Serviced Apartments in the Saudi Market

Analysis of 700 reviews over 7 years. Management replies to 35% of reviews — but only 4% of those replies are actually personalized. A study in reply quality, not quantity.

📊 700 reviews 📅 7-year window 🇸🇦 Serviced apartments ⏱ 8 min read