Terms, Conditions & Disclaimer

1. Nature of the service

Strategic Intelligence Axis (SIA Hub) provides guest-review data analysis services for the hospitality sector. The service is consulting and analytical in nature and is not a guarantee of specific operational or financial outcomes.

2. No revenue guarantee

All figures and financial estimates shown on this site (including the financial-impact calculator and case studies) are estimates based on general industry studies and benchmarks and do not constitute a guarantee or promise of actual financial results. Real results depend on multiple factors outside the scope of the service.

3. Execution responsibility

Improving hotel performance depends entirely on:

• Management's commitment to implementing the recommendations
• The quality of internal work and the hotel's daily operations
• Management decisions and available resources
• Market conditions, competition, and seasonality

The service provides analysis and recommendations — execution and results are the full responsibility of hotel management.

4. Data accuracy

Analyses are based on reviews publicly published on booking and review platforms at the time the report is prepared. No responsibility is borne for data that changes or is later removed from those platforms.

5. Payment, guarantees and refunds

• Payment terms vary by package: Basic and Professional are paid in full before analysis begins. Enterprise is paid in three milestones (30% kickoff + 30% after first review + 40% at final delivery).

• Basic Package Guarantee (12,000 SAR): The client may request a full refund within 72 hours of file delivery, subject to: (1) completing the Prior Knowledge Form before analysis begins, (2) returning all files (PDF + dashboard + Excel) with a formal digital deletion acknowledgment from all devices, (3) the guarantee is available once per client or property.

• Professional Package Guarantee (25,000 SAR) — Re-Work: The client may request analysis revision within 7 days of delivery with specific, measurable written feedback. Up to two revisions are performed for free based on client feedback. If the client remains unsatisfied after both revisions, they are entitled to a 50% refund (12,500 SAR) with file return and deletion acknowledgment.

• Enterprise Package Guarantee (50,000 SAR) — Milestone Payments: The client may stop after the first milestone (initial 30% + second 30% = 30K) without paying the final delivery installment (20K) if not satisfied with the first review. At final delivery: if any declared deliverable is missing (Cornell-methodology financial analysis, strategic plan with 6+ recommendations including owners and timelines, offline-capable interactive dashboard), the client may request re-delivery within 7 days or receive a 25% discount on the final installment.

• On-Time Delivery Guarantee — All Packages: If delivery is delayed beyond the timeline declared at contract signing without the client's written approval of the delay, a 5% discount per day of delay applies, capped at 25% of the package value.

• If the order is canceled before analysis begins, the full paid amount is refunded within 7 business days.

• Definition of "analysis begins": the moment the service provider receives the signed Prior Knowledge Form and starts collecting data from review platforms.

6. Limitation of liability

Under all circumstances, Strategic Intelligence Axis's liability toward the client shall not exceed the amount actually paid for the contracted service. No responsibility is borne for indirect damages, lost profits, or missed opportunities.

7. Confidentiality

Client data is kept confidential and reports are not shared with third parties without prior written consent. The client undertakes not to share the report or its contents with competitors of Strategic Intelligence Axis.

8. Intellectual property

All reports, tools, methodologies, and templates used are the intellectual property of Strategic Intelligence Axis. The client may use the report internally only. Reselling, publishing, or commercially sharing it is prohibited.

9. Amendment of terms

Strategic Intelligence Axis reserves the right to amend these terms at any time. The version published on the site is the prevailing version. Continued use of the site constitutes acceptance of the updated terms.

10. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia. The competent courts in Jeddah shall have jurisdiction over any dispute.